Dr. Jumai Ahmadu, phd.

Location: Area 11, Abuja Nigeria

Position:

• Acting Director, Reform Coordination and Service Improvement Department (January 2021 – Present);
• Assistant Director Administrative, Department of Information and Communications (January 2017 – December 2021);
• Chief Administrative Officer, Department of Information and Communications (January 2016 – December 2016);
• Administrative Officer, Department of Information and Communications

January 2021 – Present Responsibilities

• Acting Director, Reform Coordination and Service Improvement Department.
• Manage the Department to serve as focal point for driving all changes, reform, innovation, and improvement within the Federal Capital Territory Administration in line with the overall framework set by BPSR, OHCSF and other Central Agencies of Government
• Coordinate work with the Leadership of FCTA to identify processes, systems, and service gaps and with BPSR and OHCSF to develop interventions to eliminate such gaps.
• Responsible for Coordinating the drive, monitoring, and reporting on the Reform Agenda for FCTA
• Liaise with the Secretariats, Departments, and Agencies (SDAs) and the OHCSF to develop, improve, and recommend more efficient processes abd systems for FCTA to achieve its objectives
• Coordinate research and identification of good practices that can be adapted to improve service delivery in FCTA
• Troubleshoot service failures and develop proposals to address them, as well as manage and SERVICOM aims and initiatives within FCTA
• Develop and deploy change management tools and practices to institute sustainable improvements in FCTA.
• Develop and launch initiatives to drive and mainstream a continuous service improvement culture within the FCTA.
• Assist the leadership of the FCTA to articulate and coordinate the change agenda in line with service policies and standards.

Some of the achievement of the Department under her watch are:

• Introduction of Residents Engagement Platform
  www.myfctagov.ng: It is an online interaction between FCT Administration and Residents of FCT.
• One-Day Retreat on Evaluation and Tackling Issues of Multiple Taxation  To address various concerns raised by NECA on the outrageous demand notices against its members .
• Domesticating e-Government Master Plan in FCTA in collaboration with the ICT department.
• Domesticating of Federal Government Scorecard for ranking websites of MDAs.
• Driving the process of implementing the Standard Operating Procedures (SOPs).
• Implementation of Federal Civil Service Implementation Plan 2021-2025 (FCSSIP25) across SDAs.
• Rural Sensitization Campaign across the six (6) Area Councils            RC&SID launched a periodic rural sensitization campaign across the six (6) Area Councils to enlighten residents on the appropriate channels to forward complaints, make enquiries and to make suggestion through the various Citizen’s Engagement Platform and Call Centre Numbers.
• Organised workshop on interdepartmental synergy for productive collaboration and information sharing among SDAs.
• Coordinated the signing of MOU between the FCTA and International Film Cooperation to jointly host Annual Film Festival for the n (10) years. Currently serving as secretary of the committee.
• Initiated and hosted a 1-Day Town Hall Meeting to address the lingering issues of Resettlement and Compensation
• Recommended and got approval for a quarterly community send forth ceremony for mgt staff.
• Recommended and got the Hon Minister's approval for the creation of a forum for Retired Directors to serve as resource persons for the administration.
• Introduced the CREED for FCTA staff
• Work with the Brekete family a reality radio program to ensure most issues relating to the administration are resolved
• Chairman FCT award selection Committee.

December 2017 – January 2021 Responsibilities

• Assistant Director Administrative Department of Information and Communications FCTA
• Head of COVID-19 Federal Capital Territory Situation Room, March 2020 to October 2020

January 2016 – December 2016 Responsibilities

• Chief Administrative Officer Department of Information and Communications FCTA

January 2007 – December 2016 Responsibilities

• Head of FCT Call Centre (FCTA customers’ service Centre for better service delivery).
• Project Coordinator AFVI
• Member Vision 20 -20-20 FCT Committee
• Member FCT Neighborhood Association Committee
• Secretariat member Committee to Reposition FCT Media outfit
• Member of Reconstituted Abuja @30 social housing project.
• Member committee investigating the alleged practice of infanticide in the FCT.
• Member Ministerial committee on the implementation of the FCT Land Swap Program Infrastructure development of phase IV South District.

1998 – 2007 Responsibilities

Position: Administrative Officer, Press Unit Minister’s Office

Responsibilities

• Coordinate schedules, arrange meetings, distribute memos and reports, and ensure that everyone are updated of necessary news and information frequently.
• Ensure the confidentiality and security of files and filing system.
• Ensure on-time delivery of reports or files within the department.
• Daily review of newspapers for the Minister
• Drafting of press releases
• Coordinating the Writing and distribution of media invitation
• Organizing press conferences and media interviews
• Coordinating Dateline Abuja, a sponsored programme on FRCN by DFID through SLGP
• Organizing of Federal Capital Territory Economic Empowerment Development Strategy (FEEDS) meeting with FEEDS focal persons in all Area Council, Consultants & Civil Societies
• Part of Consultative Team to produce FEEDS document.
• Member, FCT Economic Empowerment & Development Strategy (FEEDS) 2005 (Representing the Minister’s Office).
• Empowering people at Grassroots level through FEEDS;
• Organising for the presentation of FEEDS document to the public.
• Organizing of Town-Hall Meetings with FCT Residents with the Minister and FCTA Officials.
• Member, Assessment team to assess FCT in the National Population commission (NPC) SEEDS Benchmark programme in all Secretariats, departments & parastatals within the Federal Capital Territory Administration (FCTA); 2005 and 2006.
• Responsible for all Adhoc Committee on Sale of Federal Government Housing publicity.
• Member organizing committee on the signing of Campaign for Business Integrity by the Minister. (2005).
• Member organizing committee Inauguration of Abuja Technology Village (ATV).
• Part of technical team that worked with the Consultants responsible for the selection of the service provider for FCT Score Card. Sponsored by SLGP/DFID to access the Impact of FEEDS.
• Member Protocol Task ABUJA @ 30 Celebrations.
• Member organizing Committee Foundation Laying Ceremony AIST Abuja Campus.